Refund policy

We offer refunds for products that are defective or do not arrive. If you receive a defective product, please contact us within 14 days of receiving the product and provide a photo of the defect. We will process a refund or replacement as soon as possible.

If your product does not arrive, please contact us within 14 days of the expected delivery date. We will investigate the issue and provide a refund or replacement if necessary.

Non-refundable Items We do not offer refunds for products that have been used or damaged by the customer, or products that have passed the 14 day period from the date of delivery.

How to Request a Refund To request a refund, please contact us at smelly.bits@outlook.com and provide your order number, a photo of the defective product (if applicable), and a brief description of the issue.

Refund Processing Time Refunds will be processed within 2 business days of receiving the request and verifying the issue. The refund will be issued to the original payment method used for the purchase.

Contact Us If you have any questions or concerns about our refund policy, please contact us at smelly.bits@outlook.com.

Effective Date This refund policy is effective as of 01/01/2022.